Frequently Asked Questions

What are the differences in the sweat guard?

Our full guard covers the majority of the backside of the weapon, from the magazine release, to the top of the slide, over the rear sight, and down the slide. This offers the most protection between the gun and you and is our standard cut on dealer holsters.

The combat cut is our full sweat guard with one simple modification. We clear the sweat guard from the thumb notch area on your firearm to help aid in the grip. That's it.

Will the holster harm my guns finish?

Yes and no, but mainly yes. All holsters of any kind or material will blemish a guns finish. Strictly speaking, if you don't want to harm the look of your gun, you probably won't carry it in a holster of any kind. Furthermore, you probably won't use that gun either, so if a perfect looking gun is your thing, then keep it in the safe.

Ok, I understand the finish may be harmed. What do you do to minimize the wear and tear on the gun then?

We spend a lot of time in preparation to ensure that our molds and custom build setups will minimally grab and rub against the firearm, while at the same time ensuring for a proper fit that doesn't rattle or shake while the weapon is holstered. 

The amount of retention we aim to achieve is a proper amount of grab where a direct jolt or force won't move the weapon, while at the same time a quick smooth draw will bring the weapon out.

What is your custom gun holster lead time and can you guarantee it?

Please check the front page of the website for the current lead time. All lead times are subject to change at any time and cannot be guaranteed.

Custom holsters can be a tricky beast, and some builds require more testing or more setup than others. We aim for the lead time window, but sometimes it doesn't happen. We do apologize ahead of time if it does, but keep in mind that we take your satisfaction in our product and service as our number one and two priorities, and sometimes in order to make a product you will love, we may have to take a bit longer to build which can affect our service. 

What is your quick ship lead time and can you guarantee it?

Please check the front page of the website for the current lead time. All lead times are subject to change at any time and cannot be guaranteed.

I have a custom item and quick ship item in my order, when will it ship?

When the custom item is finished, we will ship both out.

My holster from XYZ company snaps loudly when I holster the weapon. Yours doesn't. Why?

A lot of holsters you buy from many companies use thinner Kydex and lack retention adjustment capability. In light of these two things, they need to build the holster in such a way that it will sufficiently and safely grab the firearm, and this is usually achieved through an aggressive retention notch on the trigger.

Where we can, we strictly use .093 Kydex or Boltaron for our holsters to achieve the right amount of durability in our products to ensure a long life for the holster. When using thicker plastics, overly aggressive retention notches can cause overly aggressive retention, which can in turn interfere with both holstering and drawing the weapon cleanly.

The amount of retention we aim to achieve is a proper amount of grab where a direct jolt or force won't move the weapon, while at the same time a quick smooth draw will bring the weapon out without any catching or snapping during the draw.

I came by the shop and no one answered the door / was there. 

Our showroom is open strictly by open appointment only unfortunately.

If you need to meet us or would like to stop by and discuss getting holsters made, we are available by phone or email during our business hours. If we know you are stopping in, feel free to come by once you have confirmed with us.

We enforce this policy strictly for your convenience. We run a busy daily schedule that can have us out of the shop to meet vendors, pick up product, or on sales calls. We would hate to see you waste the gas, if you happen to stop by during one of these out of shop trips.

I picked the wrong option on accident, what do I need to do to replace the holster I received?

Please read our Return and Refund Policy for more information.

I bought a new gun, will you swap my old holster out for a new one for my new gun?

No.

I have a holster and need it to fit a different gun. Will you modify my holster to fit this gun?

No.

I have a neat idea for a setup I want to carry and wish to discuss it with you. Is this something you do.

Absolutely yes. Contact us through our available options, we would love to talk.

What service do you use for your shipping?

Domestic

We mainly ship through USPS via their First Class Package service. Typically shipping times are 3-5 days depending on your location. If your holster is time sensitive or if you have extra requirements for shipping, please contact us before we ship your item to ensure we get it to you properly. Additional charges may apply.

International

We typically ship USPS International Priority or First Class. Additional fees will apply.

I need to cancel an order with you guys, how do I do it?

Call or email us with your Order # and the reason for cancellation. Please refer to our cancellation policy for more information.

  • Call Us!
    888-963-8935
  • Email Us!
    support@zornholsters.com
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